Privacy Policy

1. Introduction

Dasuwal Pty Ltd (ABN: 98 694 772 506, ACN: 694 772 506) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dasuwalpty.space or engage our pet consulting services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory legislation.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Your name, email address, phone number, and postal address.
• Pet Information: Your pet's name, breed, age, health history, and behavioural details relevant to our consulting services.
• Communication Data: Records of correspondence between you and Dasuwal Pty Ltd, including emails, form submissions, and phone call notes.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation paths.
• Payment Information: If applicable, payment card details or bank account information processed through secure third-party payment providers.

3. How We Collect Information

We collect personal information through:

• Contact forms and enquiry submissions on our website
• Email and telephone communications
• In-person consultations and appointments
• Cookies and similar tracking technologies on our website
• Third-party referrals (with your consent)

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our pet consulting services
• To communicate with you about appointments, follow-ups, and service updates
• To create and maintain customised pet care plans
• To process payments and manage billing
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To send you marketing communications (only with your explicit consent)

5. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party providers who assist us in operating our business, such as IT support, payment processors, and email service providers.
• Professional Partners: Veterinary clinics or specialists, only when necessary and with your consent, to support your pet's care.
• Legal Authorities: When required by law, regulation, or legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

7. Data Security

Dasuwal Pty Ltd takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement industry-standard security measures, including:

• Secure socket layer (SSL) encryption on our website
• Restricted access to personal information on a need-to-know basis
• Regular security reviews and updates
• Secure data storage and backup procedures

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

Dasuwal Pty Ltd may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Dasuwal Pty Ltd
ABN: 98 694 772 506 | ACN: 694 772 506
Location: VIC 3024 -- Mambourin, Mount Cottrell, Wyndham Vale
Email: ceo@dasuwalpty.space
Website: dasuwalpty.space